Welcome to Chief of Staff, LLC—a trusted leader in hospitality staffing. As a premier Hospitality Support Agency, we provide flexible staffing solutions, from temporary placements to direct hires, with an unmatched dedication to compliance and innovative workforce solutions.

Our expertise spans the entire food service industry, ensuring the right fit every time. Built on values rare in today’s world—Honesty, Integrity, and Uncompromising Service—Chief of Staff is your partner for excellence in hospitality.

Chief of Staff, LLC is more than a staffing agency—it’s a team of dedicated professionals committed to the success of clients and the well-being of talent. Operating 7 days a week, 365 days a year, Chief of Staff is always available, delivering reliable, high-quality support with a personal touch.

Beyond simply filling positions, Chief of Staff values the power of human connection. Each business is understood in-depth to ensure a perfect match with skilled, passionate individuals who elevate operations. With years of industry expertise and a genuine dedication to service, every placement is designed to bring value and drive success.

As industry demands evolve, Chief of Staff stays ahead, offering innovative solutions, maintaining full compliance, and providing the right talent, at the right time, in the right place. Professionals have the flexibility to choose work that aligns with their lives, building a team that’s engaged, motivated, and ready to exceed expectations.

With Chief of Staff, success is supported every day of the year by people who truly care.

Best Service Every Time

  • Available 7 days a week for any size function
  • Unmatched dedication to top-tier hospitality support
  • Company culture built on honesty, integrity, & growth 
  • Motivated talent = exceptional customer service

Minimized Company Insurance and Tax Burden

  • Comprehensive insurance coverage: Liability, Workers’ Compensation & more
  • Payroll, taxes, and fees fully managed by Chief of Staff, LLC
  • Reduced administrative & health insurance load for your business

Well-vetted candidates for Temporary or Permanent Employment

  • Comprehensive background checks completed for all employees
  • Drug and health screenings available upon request (additional fee applies)
  • Referenced Checked 
  • Have any additional compliance requirements? We work with you directly to secure fully eligible support.

Pre-Screened and Prepared Employees

  • Comprehensive pre-screening, orientation, and training provided upon hire
  • Comprehension evaluations and screening before deployment
  • Reduction of client expenses in advertising, HR efforts, and unemployment costs result

Increased Flexibility, Greater Profit

  • Flexibility allows clients to take on added business, boosting profitability
  • No need to turn away additional opportunities due to staffing limitations!
  • Ideal for facilities of any size seeking reliable staffing support

Flexible Staffing Solutions for Market Adaptability

  • Seamlessly adapt to changing market demands
  • High-quality, seasonal assistance for peak times
  • Minimize risks of under- or over-staffing during seasonal fluctuations
  • Recruit tailored talent to meet specific, immediate needs

Trusted Partner for Industry Leaders

  • Contracted preferred vendor with the world’s largest food service organizations
  • Proven reliability and expertise recognized by industry strongholds
  • Delivering consistent, top-tier staffing solutions that meet the highest of standards
  • Committed to quality, compliance, and seamless integration with client operations

Innovative Technology Solutions Coming Soon

  • Employee App & Client Portal: Streamlined tools for efficient staffing management and enhanced client experience
  • Live Staff Lists: Real-time access to available talent, ensuring swift, informed staffing decisions
  • Seamless Ordering: Simplified process for booking and managing staffing needs at any time
  • Ratings & Feedback: Quality assurance through client and employee ratings for continuous improvement
  • Technology-driven solutions designed to optimize staffing, reduce response times, and elevate service quality


Additional Benefits

  • Lower training costs for potential employees
  • Reduced risks and costs tied to business expansion
  • Assigned Account Representatives, as requested  
  • Faster job fulfillment, minimizing time-lags between openings
  • Decreased employee-related costs
  • Reliable contingency staffing—Chief of Staff, LLC is ready to activate your plan
  • Full compliance with all I-9 & compliance requirements

Meet Our Team

Bruce Hafford

Founder and President

Benjamin J. Hafford Sr.

Co-Founder and Vice President

Ed Lederman

Partner and Director of Sales and Collections

Dana Kellier

Director of Operations

Ramon Dejesus

Director of Employee Relations

Courtney Lane

Billing and Payroll Specialist

Jay Hathaway

Administrative Coordinator

Illena Brown

Human Resources Manager

Cody Bondra

Administrative Specialist

Odalice Escribano

Administrative Assistant

Nick Levine

Senior Lead Personnel Coordinator

Ryan Warner

Personnel Coordinator

Jesse Basdekian

Hospitality Recruiter

Stacey Lauraneos

Personnel Coordinator

Michael Forrester

Hospitality Recruiter

Samantha Bryan

Lead Personnel Coordinator

Joe Pleines

Administrative HR Assistant

Julian Jackson

Personnel Coordinator

Elijah Panfili

Personnel Coordinator

Madisen Perez

Administrative HR Assistant


Jonathan Reyes

Recruiter

Joan Franco

Recruiter